How long will it take to get my order?
You order will usually ship about 2-3 business days after you place your order.  Occaisonally there may be delays to the shipping schedule particularly around the winter holidays.  The exact time it will take will depend on the shipping method you choose with USPS Priority around 2-4 days of shipping time and expedited 1-2 days shipping time.

 

What type of paper do you print on?
Our cards are press printed on cardstock with a smooth finish. The cardstock is high quality paper containing at least 50% PCW.

What methods of payment do you accept?
You can pay using Visa, Mastercard, American Express, Discover Card, e-check or your PayPal account using PayPal's secure payment center. You do not need a PayPal account to pay through PayPal.

Do you provide envelopes?
Yes. Each card comes with a white envelope that fits your card size.

Can I have my return address printed on the envelopes?
Sure, we will print your return address on the back flap of your 5 x 5 and 5 x 7 envelopes in the font and color of your choice for $0.30 per envelope.

What resolution do my photos need to be?
If you are using a digital camera, set the camera to the highest resolution. I recommend using pictures with a resolution of at least 1600 x 1200 pixels.

Can you convert my color photo to black and white?
Yes, we'd actually prefer to do it for you. This goes for cropping, too. Just send us the original digital files and we will make any necessary changes for you including fixing red eyes. Also, if your baby has acne or you would like to make other touch-ups to the photo, please let us know.

What kind of photo editing do you do?
We will crop your photos to fit the card design.  We will also change your color photo to black and white or sepia, remove red eyes and make small touch-ups to remove baby acne or other imperfections. These services are included at no extra charge. Please let us know in the special requests section on the order form if you would like this service.  

How do I get my photo to you?
If you are ordering using the customizer, your photos will be submitted with your order.   If you are ordering on of the cards that can not be customized online please send your photos via e-mail to orders@bugabooannouncements.com .

What is your cancellation policy for photo cards?
Please contact us as soon as possible if you want to cancel your order.  We send your order to print as quickly as possible so that you can receive your order order fast therefore we can't guarantee that we will be able to cancel.  Your order can only be cancelled if we have not sent it to print yet.

 

What is your return policy?
Due to the customized nature of our products, the return policy is that we don't accept any returns. The one exception is if there is an error with your order that was our fault.  If this occurs, I will reprint your order.  If you find an error with your order that was made during the ordering process and you missed it, I will be happy to fix it and reprint the cards at 40% off the original price.

Also, we can not be held responsible for differences in the way color is displayed from monitor to monitor nor the difference in the color of the final printed color if it varies from the color displayed on your monitor.

 

Can I order more photo cards later?
Yes, you can order more photo cards if you find that you need them.  There is a 10 card minimum for reorders.

I would like to use a photo taken by a professional photographer. Is that okay?
Sure, as long as you obtain permission from the photographer or studio to use the photos. Photographs taken by professional photographers are protected by copyright. By submitting your photo you agree that you have obtained permission from the copyright holder. The photographer should provide you with a copyright release form.

 

Can I have my shipment insured or shipped overnight?
Sure.  We are not responsible for your package once it has been shipped so to protect your order from damage or loss during shipping you can purchase shipping insurance.  
Our standard shipping is USPS Priority Mail which generally takes about 3-4 days for delivery in the United States.  If you would like your package faster, you can choose USPS Express delivery when you check out.  Please keep in mind that paying for overnight shipping does not mean your entire order process will be expedited, just the shipping.

 

Do you ship to Canada?
Sorry, not at this moment but we hope to very soon.