How long will it take to get my order?
Once you place your order (your order is considered complete when I receive both your order form and photos) you will receive your proof within two business days. You can find a detailed proofing schedule here.  You can make as many changes to the proof as you would like. I want your card to be perfect and for you to absolutely love it! Once you give your final approval, you will receive your cards in about 7-10 days.   If you are ordering invitations, please keep this time frame in mind as we cannot rush proofing or printing time. 

What type of paper do you print on?
We offer two paper options, the photo card and the panel card. Photo cards are real photographs professionally printed on Kodak Professional Endura Lustre paper. These cards will last a lifetime and the quality of these professionally printed cards can not be matched by your local one hour photo lab. Panel cards are press printed on cardstock with a smooth finish. With panel cards, you have the option of printing additional photos on the back of the card using a coordinating design.

What methods of payment do you accept?
You can pay using Visa, Mastercard, American Express, Discover Card, e-check or your PayPal account using PayPal's secure payment center. You do not need a PayPal account to pay through PayPal.

Can I pre-order envelopes?
Of course. Just use the "add to cart" button on the preorder envelopes page to securely place your order using PayPal. You can pay through PayPal whether you have a PayPal account or not.  We will send you a coupon code to use with your final order to receive credit for your envelope preorder.

Do you provide envelopes?
Yes. Each card comes with a white envelope that fits your card size. I know mess-ups happen so I include one extra envelope with every 10 cards ordered, just in case! By the way, the USPS charges extra postage to mail 5x5 cards.

Can I have my return address printed on the envelopes?
Sure, we will print your return address on the back flap of your 5 x 5 and 5 x 7 envelopes in the font and color of your choice for $0.20 per envelope.  You can add return address printing here.

What resolution do my photos need to be?
If you are using a digital camera, set the camera to the highest resolution. I recommend using pictures with a resolution of at least 1600 x 1200 pixels.

Can you convert my color photo to black and white?
Yes, we'd actually prefer to do it for you. This goes for cropping, too. Just send us the original digital files and we will make any necessary changes for you including fixing red eyes. Also, if your baby has acne or you would like to make other touch-ups to the photo, please let us know.

What kind of photo editing do you do?
We will crop your photos to fit the card design.  We will also change your color photo to black and white or sepia, remove red eyes and make small touch-ups to remove baby acne or other imperfections. These services are included at no extra charge. For a small extra charge we can add custom color tinting to your photo.  Please let us know in the special requests section on the order form if you would like this service.  

How do I get my photo to you?
The quickest and easiest way to send your files is to use our file upload site. You may also send them via e-mail.  Email your photos to . If you want to use a printed photo, that's fine too. Either scan it and send us the scanned file by e-mail or send us an e-mail for the address to send the printed photos to. We will return the original photos back to you with your order.

What is your cancellation policy for photo cards?
Our policy depends on the stage your order is in when you cancel.  If we have not started your order, you will receive a full refund.  If we have started your order, there will be $30 cancellation charge.  Once you have approved your proof and we have started printing your order, you will be charged in full.

What is your return policy?
Due to the customized nature of our products, the return policy is that we don't accept any returns. The one exception is if there is an error with your order that was our fault and occurred after you approved your final proof. If this occurs, I will reprint your order. If you find an error with your order that was present in the final proof and you missed it, I will be happy to fix it and reprint the cards at 40% off the original price.

Also, we can not be held responsible for differences in the way color is displayed from monitor to monitor nor the difference in the color of the final printed color if it varies from the color displayed on your monitor.

Can I order more photo cards later?
Yes, you can order more photo cards if you find that you need them.  There is a 20 card minimum for photo cards and 1 pack minimum for panel cards if you order the exact card that was printed in your origianl order.  If you would like to make a change to your cards before reprinting, the minimum order is 30 photo cards or 1 pack panel cards. 

I would like to use a photo taken by a professional photographer. Is that okay?
Sure, as long as you obtain permission from the photographer or studio to use the photos. Photographs taken by professional photographers are protected by copyright. By submitting your photo you agree that you have obtained permission from the copyright holder. The photographer should provide you with a copyright release form.

Can I have my shipment insured or shipped overnight?
Sure.  We are not responsible for your package once it has been shipped so to protect your order from damage or loss during shipping you can purchase shipping insurance.  
Our standard shipping is USPS Priority Mail which generally takes about 2-3 days for delivery in the United States.  If you would like your package faster, you can choose USPS Express delivery when you check out.  Please keep in mind that paying for overnight shipping does not mean your entire order process will be expedited, just the shipping.

Do you ship to Canada?
Sure, shipping to Canada is available.